At Nationwide Services we believe in working in partnership with our clients, in order to do this a common culture needs to be created, in order for harmony to exist between client and provider.
Whilst establishing a common culture, two essential points need to be bourne in mind.
- It is paramount that a culture exists as this leads to an efficient and effective working environment.
- That the clients culture forms the basis of the ‘common’ culture.
At Nationwide we believe that in order for a culture fit to exist, four elements need to satisfied.
1) ‘Trust’
2) ‘Collaboration’
3) ‘Communication’
4) ‘Common goals’
At the very onset of a contract being awarded, Nationwide Services implement a specific project plan; one of the objectives of the plan is to start the process of satisfying the four elements.
What initiatives do we take?
- Initial customer meetings.
- Project team meetings.
- Site surveys, risk assessments.
- Confirmation of requirements.
- Accountancy procedures confirmed.
- Staffing, roles, responsibilities, training.
The information gathered through the pre-contract initiatives is recorded through the following-:
- Site assignment instructions.
- Agreed KPI's (Key Performance Indicator).
- Diarised monthly, quarterly, annually meetings.
- Responsibility matrix.
At Nationwide we believe by following a planned itinerary, ensuring the following six objectives are met.
1) Clearly defined and communicated, behaviour, outcomes and performance.
2) Agreed common goals, roles & responsibilities.
3) A process that allows reflection on performance.
4) A process that recognises and rewards positive performance.
5) To stop at an early stage unacceptable performances
6) Agreeing a complaints procedure which will ensure complaints are dealt with in a timely and efficient manor.
It is by following this procedure diligently that we believe enables us to satisfy the four elements, TRUST, COLLABORATION, COMMUNICATION and COMMON GOALS.
